Privacy Policy

This policy applies to the Dailee translation and language-learning service at daileechat.com. Dailee is operated by Hyer Solutions Pte. Ltd. in Singapore, the data controller responsible for the personal data described here. Questions, privacy requests and account-deletion requests can be sent to lucas@hyer.sg.

Privacy at a glance

Dailee collects only the information needed to sign you in, translate conversations, operate Rooms, remember preferences you explicitly save, deliver emails, process purchases, prevent abuse and keep the service reliable. We do not sell personal data or use it for advertising.

1. What we collect and why

• Account data — email address, display name, account identifier, and sign-in method (including Google sign-in). Used to create and secure your account. Legal basis: performance of our contract with you.
• Profile and preferences — chosen languages, app language, notification preferences, learning progress. Used to deliver and personalise the service. Legal basis: contract.
• Room data — Room name, PIN, participant display names, and any messages, photos or files you choose to share in a Room. Used to operate the Room. Legal basis: contract.
• Voice and text you submit for translation — processed in real time to produce translations, transcriptions and spoken audio. Legal basis: contract.
• Usage and billing records — credit balances, voice minutes used, plan status and transaction references. Used for metering, support and accounting. Legal basis: contract and legal obligation.
• Technical data — IP address, device and browser information, and error logs. Used for security, fraud prevention and reliability. Legal basis: legitimate interests.

2. Live conversations are not kept as transcripts

Live voice translation and Duo sessions are processed as they happen and are not stored as transcripts. A short running summary may be held temporarily in server memory during an active Room session to keep names and terms consistent; it is not written to our database and is discarded when the session ends. Room chat messages and uploaded files are stored so participants can see them, and uploaded files are deleted after 30 days.

3. Who we share data with

• Google Gemini — processes submitted audio, text and images to produce translations, transcriptions, spoken audio and lesson content. Google Privacy Policy.
• Lovable Cloud — provides app hosting, authentication, database and private file storage. Lovable Privacy Policy.
• Resend — delivers verification, password, invitation, purchase and service emails. Resend Privacy Policy.
• Paddle — our Merchant of Record for purchases, subscriptions, payments, tax compliance and invoicing. Paddle Privacy Policy.
• Professional advisers — legal and accounting advisers where needed.
• Authorities — where required by law.

We do not sell your personal data.

4. Google sign-in and Google user data

This section explains how Dailee accesses, uses, stores, shares, protects, retains and deletes data obtained through Google sign-in ("Google user data").

4.1 Data accessed

When you choose "Continue with Google", we request only the openid, email and profile scopes. With your permission we receive: your Google account ID, email address, whether the email is verified, your name and your profile picture URL. We do not request access to Gmail, Google Drive, Contacts, Calendar or any other Google service.

4.2 How we use it

• To create your Dailee account and sign you in securely.
• To show your name and profile picture in the app and to other participants in Rooms you join.
• To send account and service emails (for example, verification, billing receipts and low-credit notices) to your email address.

Google sign-in data is used only for account authentication, identity display and essential service communication. It is separate from conversation content sent to Gemini for a translation you request.

4.3 Storage and protection

Google user data is stored in our authentication database hosted by our cloud provider, encrypted in transit (TLS) and at rest. Access is restricted by row-level security so each user can reach only their own data, and administrative access is limited to authorised staff for support, security and legal compliance.

4.4 Sharing

We do not sell, rent or trade Google user data. We share it only with service providers that host and operate Dailee on our behalf (cloud hosting/authentication and our email delivery provider), under confidentiality obligations; with Paddle when you make a purchase (email address only); when required by law; or as part of a merger or acquisition with prior notice to you.

4.5 Limited Use

Dailee's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

• We do not allow humans to read your Google user data unless you give affirmative consent, it is necessary for security or legal compliance, or the data has been aggregated and anonymised.
• We do not use or transfer Google user data for personalised or general advertising.
• We do not sell Google user data or use it for credit decisions, surveillance, unrelated profiling, or training AI or machine-learning models.
• We do not combine Google user data with unrelated third-party data for purposes outside operating Dailee.

4.6 Retention and deletion

We keep Google user data only while your account is active. You can revoke Dailee's access at any time from your Google account permissions page. To delete your account and all Google user data, email lucas@hyer.sg from your account email; we delete it within 30 days (see section 7).

5. International transfers

Our providers may process data outside Singapore, including in the United States and the European Union. Where required, transfers are covered by appropriate safeguards such as standard contractual clauses or adequacy decisions.

6. Retention

We keep account, learning and billing records for as long as your account is active and for up to seven years afterwards where needed for legal and accounting purposes. Room files are deleted after 30 days. Other data is deleted or anonymised once it is no longer needed.

7. Data deletion

1. Email lucas@hyer.sg from the email address attached to your Dailee account and write “Delete my Dailee account”.
2. We verify the request to protect the account from unauthorised deletion.
3. Within 30 days, we delete or anonymise the account, profile, saved preferences and corrections, learning data, Room memberships and content controlled by that account, and Google sign-in data.

Purchase, tax, fraud-prevention or dispute records that we must retain may be kept for up to seven years with access restricted to those purposes. If you signed in with Google, you can also revoke our access at your Google account permissions page.

8. Your rights

Under Singapore's PDPA, and under the GDPR where it applies to you, you may request access to your personal data, correction, erasure, restriction, portability, or object to processing, and you may withdraw consent at any time. Email lucas@hyer.sg and we will respond within one month. You may also complain to the Personal Data Protection Commission in Singapore or to your local supervisory authority.

9. Security

We use appropriate technical and organisational measures, including encryption in transit, access controls, private file storage with time-limited links, and row-level database restrictions so users can only reach their own data.

10. Cookies

We use essential cookies and similar browser storage to keep you signed in and remember your preferences. We do not use advertising cookies. You can clear or block cookies in your browser, but signing in will not work without the essential ones.

11. Children

Dailee is not intended for children under 13, and we do not knowingly collect their personal data.

12. Changes

We may update this notice and will change the date at the top of this page.