Terms of Service

Dailee is operated by Hyer Solutions Pte. Ltd., a company registered in Singapore ("Dailee", "we", "us"). These terms form an agreement between you and Hyer Solutions Pte. Ltd. Contact us at lucas@hyer.sg.

1. Acceptance

By creating an account, joining a Room or otherwise continuing to use Dailee, you agree to these terms. If you are using Dailee on behalf of an organisation, you confirm you have authority to bind it. If you are using it as an individual, you confirm you are of legal age in your country.

2. What Dailee provides

Dailee is an AI-assisted translation and language learning service. It provides live two-language voice translation (Duo), translated chat Rooms, spoken playback of translations, and structured language lessons, across English, Vietnamese, Chinese, Korean and Japanese. Features available to you depend on your plan.

3. Accounts

• You must provide accurate information and keep it up to date.
• You are responsible for keeping your login credentials confidential and for activity under your account.
• Guests invited into a Room by a PIN, link or QR code may participate without an account; the Room host is responsible for who they invite.

4. Acceptable use

You must not:

• use Dailee for any unlawful purpose, or to commit fraud, send spam, or harass others;
• infringe anyone's intellectual property or privacy rights;
• upload malware, probe or interfere with our security, scrape the service, or circumvent usage limits or credit metering;
• resell, redistribute or reverse engineer the service.

5. AI outputs and accuracy

• Translations, transcriptions, spoken audio and lesson content are generated by AI and may be inaccurate or incomplete.
• You are responsible for what you say, type or upload, for how you use the outputs, and for verifying accuracy before relying on them.
• Dailee is not suitable for legal, medical, financial or other regulated professional communication without qualified human review.
• You must have the rights to any audio, text, images or files you put into the service.
• We may filter, refuse, remove or restrict content and outputs, and suspend accounts, where content breaches these terms. Rights holders may contact lucas@hyer.sg to request a takedown; repeat infringement leads to account termination.

6. Licence and intellectual property

We grant you a limited, non-exclusive, non-transferable right to use Dailee within your selected plan. We retain all ownership of the service, its software, branding and documentation. You keep ownership of your own content and grant us a limited licence to process it solely in order to provide the service to you.

7. Plans, credits and payment

• Paid plans are billed monthly or annually in advance and renew automatically until cancelled.
• Plans include monthly Voice Minutes. Monthly allowances expire at the end of their stated period; one-time PAYG Voice Minutes do not expire.
• Voice Minutes belong to the person speaking. Listening to translated playback does not consume the listener's Voice Minutes.
• Prices are shown before checkout. Payment, billing, tax, currency, cancellation and refund mechanics are handled by Paddle under the Paddle Buyer Terms.

8. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

9. Service availability

We work to keep Dailee available, but we do not guarantee uninterrupted or error-free performance. Features may change, and maintenance or third-party outages may affect availability.

10. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, suspected fraud or security risk, or repeated or serious policy violations. You may stop using Dailee at any time. When access ends, any content stored for your account may be deleted after a reasonable period.

11. Warranties and liability

To the fullest extent permitted by law, Dailee is provided "as is" and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential or special damages, including loss of profits, data or goodwill. Our aggregate liability is limited to the fees you paid in the twelve months before the claim. Nothing excludes liability for fraud, death or personal injury where that exclusion is not permitted.

12. Indemnity

You will indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these terms.

13. General

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction. You may not assign these terms without our consent; we may assign them in connection with a merger or acquisition. Neither party is responsible for delays caused by events beyond its reasonable control. We may update these terms and will change the date at the top of this page.