Refund Policy

This policy applies to purchases of Dailee, operated by Hyer Solutions Pte. Ltd. (Singapore).

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to new subscriptions and renewals, and to one-time Voice Minute purchases.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or email us at lucas@hyer.sg with your order reference and we will arrange it for you. Approved refunds are returned to your original payment method, usually within 5–10 business days.

Cancelling a subscription

You can cancel at any time from your account settings or through Paddle. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for. Upgrades take effect immediately and are prorated. Downgrades take effect at the start of your next billing period.

Credits and voice time

Included plan credits and voice minutes are part of your subscription and are covered by the refund period above. Purchased PAYG Voice Minutes never expire and can also be refunded within 30 days of purchase. If you would like a refund on a purchase you have already used, contact us and we will review it fairly on a case-by-case basis.

Questions

Email lucas@hyer.sg and we will help. You can also read Paddle's own refund policy.